Orders and Shipping Policy
HOW TO ORDER PRODUCTS
Purchasing products through this website is a very simple process.
As with many other web stores, when a potential buyer finds a product they wish to purchase, this product can be added to their cart and when they have finished adding products, they move to the checkout. Here they will be offered delivery options and asked to select a payment method and to confirm they wish to make a purchase.
We use PayPal to process transactions, but buyers do not need a PayPal account as it is simple to pay with a credit or debit card through this payment method. PayPal is one of the most trusted payment processors world-wide.
Should there be any problems we, or the retailer, may need to contact the buyer and ask for additional information at any stage of this process.
LEGAL RELATIONSHIP BETWEEN THE PARTIES
When an item is bought through this website the buyer purchases the product directly from the retailer who's profile can be viewed from a link on the product page. All sales contracts are between the buyer and the retailer, and the operator of this website is not a party to these sales contracts.
Pursuant to these contracts the Operator processes the buyer's payment: and when a payment is processed the money goes directly from the buyer's account to the retailer's account.
As part of the checkout process the buyer may be offered one or more shipping methods. Generally the retailer will ship the product using the method that the buyer has selected at the quoted price. However, for a variety of reasons, sometimes this is not possible. Under these circumstances the retailer may contact the buyer, explain the problem and may offer to ship the product by an alternative method, either at a reduced or an increased charge. The buyer is free either to accept or reject the alternative shipment method. Where a buyer rejects the shipment methods offered, the retailer has the options of either shipping the product at the price and service level originally agreed to by the buyer, or treating themselves as free from any obligations to sell and ship the product to the buyer. Where the retailer elects not to sell and ship the product, then a full refund will be made to the buyer within 14 days from the date of purchase.
RETURNS, CANCELLATION OR DELAY
Generally the buyer has the right to cancel an order within 14 days from receiving the product.
There are a number of cases where the cancellation period is longer or shorter and where this is the case it will be stated either: in the footer of this website; on the product page of the product concerned; elsewhere on this website; or in other communications with the buyer.
Examples of longer or shorter cancellation periods include, but are not limited to, the following:
a. Christmas Gifts which can be returned in early January;
b. Where products are sealed for hygiene reasons and the seal is broken, such as with underwear or earnings; or,
c. Where the product is made to order.
The buyer will be given a full refund provided the goods are returned in accordance with our Returns Policy.
In exceptional circumstances, such as where there has been a misprinting error or where fraud is proven or suspected, or for other reasons, or at our sole discretion, the retailer or us may have to delay or cancel an order even after the purchase contract has been made. Under these circumstances the liability of the retailer and our liability to the buyer and to any third parties is limited to the value of the purchase price and shall be fully satisfied by refunding the full purchase price to the buyer. Moreover, because this has been brought to the attention of potential buyers prior to making any contract, should any claim be made against the retailer or us by a buyer or potential buyer or any third parties, the buyer or potential buyer agrees to indemnify us and or the retailer against any and all such claims, both in terms of the amount claimed and in terms of our and the retailer's legal costs in defending such claims.
WHAT HAPPENS IF THE PRODUCT IS NO LONGER AVAILABLE
Because this is an e-marketplace we, as operators, have no control over the retailer's stock, so occasionally it may be that a retailer cannot fulfil an order. Should this regrettably be the case the retailer may contact the buyer and offer an alternative. Under these circumstances the buyer can choose if they wish to accept an alternative or to receive a full refund. If the retailer and the buyer do not reach a compromise within 14 days, then the retailer will refund all money paid by the buyer in full.
VAT, IMPORT DUTIES AND OTHER TAXES
All prices quoted on this website are inclusive of Value Added Tax (VAT) where a liability for VAT exists. All other taxes or import duties are responsibility of the purchaser. We offer the facility to ship products to virtually all destinations worldwide, subject to the discretion of our retailers. Each destination may be subject to a variety of taxes and import duties and it is the buyer’s responsibility to understand and ensure payment is made in respect of any such charges.
Should any term or provision of this agreement be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining terms or provisions shall not in any way be affected or impaired.
WAIVER OR VARIATION
These terms can only be varied in writing or by e-mail made by our Chief Executive Officer. Our or the retailer's failure to enforce the strict performance of any provision of this agreement shall not constitute a waiver of our or the retailer's rights to subsequently enforce such a provision or any other provisions of these terms.
These terms together with the documents referred to in them constitute the entire agreement between the buyer and the retailer, and supersedes and extinguish all previous drafts, agreements, arrangements and understandings between the parties whether written or oral, relating to the subject matter of these terms. Each of the parties agrees that none of the parties will have any: (i) remedies in respect of any statement, representation or warranty (whether made innocently or negligently) that isn’t set out in these terms or in any document referred to in them; or (ii) claim for innocent or negligent misrepresentation based upon any statement in these terms or in any document referred to in them.
TRANSFERRAL OF RIGHTS AND OBLIGATIONS
All parties expressly agree that we, the operator, may transfer our rights and obligations under these terms and any contracts to which we are a party, to another organisation (this will not affect the other parties rights or the obligations which we have entered into). Buyers and retailers may only transfer their rights or obligations to another person if we agree in writing or by e-mail made by our Chief Executive Officer.
CUSTOMER SERVICE, FEEDBACK OR COMPAINTS
We try very hard to make this website and all operations pursuant to it work to the highest standards possible. Should you have any comments, observations or complaints please email: firstname.lastname@example.org